Technical & Administrative Support Agent (Medior)

Gosselies, Belgium

(On-site presence required at least 3 days per week)

Start Date: As soon as possible (preferred start: February 2026)

Contract Type & Duration

• Full-time assignment (5 days per week)
• Initial duration of approximately 1 year, with possible renewal (up to 1–2 years)

Work Arrangement

• Partial remote work possible in agreement with the manager
• Minimum 3 days per week on-site in Gosselies
• Additional on-site presence may be required occasionally, depending on operational needs
• Travel across different company sites may be required
• As the site is not easily accessible by public transport, a driving licence and vehicle are preferred

Role Overview

The organisation is looking for a Medior Technical & Administrative Support Agent to join the Digital Service Desk / Basic Facilities team.

The role has a strong technical-administrative focus, requiring solid IT knowledge combined with structured administrative follow-up.

Key Responsibilities

• Act as first-line support for incidents and user requests
• Handle installation and configuration of small IT equipment
• Manage and process user requests from intake to resolution
• Manage equipment removal or relocation (MFPs, plotters, screens, etc.)
• Manage access and content within internal collaboration platforms
• User account management (creation, deletion, updates, permissions)
• Register and track requests in a ticketing tool
• Follow up with external suppliers regarding requests and incidents
• Maintain and update IT asset inventories (printers, laptops, desktops, etc.)
• Process and monitor emails from shared service mailboxes
• Create, update, and maintain procedures and documentation
• Monthly KPI input and reporting for Basic Facilities
• Analyse monthly invoices and track potential discrepancies
• Support Keep IT Running (KIR) activities
• Actively participate in workshops
• Collaborate closely with other internal teams

Soft Skills

• Strong verbal and written communication skills
• Team player, able to integrate into an existing team
• Proactive, analytical, precise, and detail-oriented
• Flexible and mobile, with possible interventions across the Walloon region

Technical Requirements

Must-Have Skills & Experience

• Minimum 1–3 years’ experience as a Technical & Administrative Support Agent
• Proven experience with Windows Client environments
• Solid knowledge of Active Directory
• Strong experience with Microsoft Excel (pivot tables, lookups, etc.)
• Basic knowledge of IT and multimedia connectivity
• Experience with request dispatching and follow-up
• Experience in inventory management
• Experience managing emails and calendars (Outlook)
• Prior experience within a Basic Facilities or Service Desk environment
• French: C2 level (native or equivalent)